RESERVATION POLICIES

Learn about our reservation policy

Check In: 3:00pm

Check Out: 11:00am (one hour of tolerance at no cost)

CHANGE OR CANCELLATION POLICIES

From the moment of booking until 3 days prior to arrival, 10% of the total cost of your stay will be charged for any changes or cancellations to your reservation.

Cancellations made 3 days or less before your arrival date will be charged 100% of your stay, which is non-refundable and non-transferable to another date.

There is no refund for No Shows. The room is vacated at 11:00 a.m. the following day.

For NON-REFUNDABLE promotional rates, the first paragraph of these policies does not apply. As described in the promotion, it would not be refundable or transferable to another date.

In the event of a temporary closure due to a health contingency determined by federal, state, or municipal authorities, we offer a change of accommodation date at no charge to you. Subject to availability.

CHANGE OR CANCELLATION POLICIES HIGH SEASON or GROUPS

Applies to reservations of more than 10 rooms and for the dates from December 22 to January 3 and during Holy Week:

From the time of booking until 7 days prior to arrival, 10% of the total cost of your stay will be charged for any changes or cancellations to the reservation.

Cancellations made 7 days or less before your arrival date will be charged 100% of your stay, which is non-refundable and non-transferable to another date.

There is no refund for No Shows. The room is vacated at 11:00 a.m. the following day.

TERMS & CONDITIONS

All our rates include taxes.

To guarantee your reservation you will need a credit card, deposit or bank transfer of 50% of the package or the total reservation for a single night.

An official identification is required to integrate your registration before or during your check in.

Up to 2 children under 12 years old free of charge in Family Suite, Junior Suite or Double Standard. It does not include breakfasts. Maximum occupancy 4 people in these categories.

With 13 years of age they will be considered as adults and a charge as an additional person applies.

For weekend bookings a minimum of two nights of accommodation is required.

The option of Late Check Out or late departure, with an additional charge, is subject to availability.

We receive Visa or MasterCard credit cards.

Our rooms are NO SMOKING.

Free WiFi in common areas.

WiFi gratuito en áreas comunes.

We have rooms with wheelchair accessibility. If you require it, please contact us directly by phone or via email to make your reservation.

Pets are not accepted without prior authorization. Please know our pet regulations.